77 lines
1.5 KiB
Markdown
77 lines
1.5 KiB
Markdown
# Email Patterns for Parlobyg
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## Common Email Types
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### 1. Customer Inquiries
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- New project requests
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- Quote requests
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- Questions about ongoing work
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**Classification signals:**
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- Subject contains: "tilbud", "forespørgsel", "pris", "kan I..."
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- From unknown/new sender
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- CC to support@parlobyg.dk
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### 2. Project Updates
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- Schedule changes
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- Material deliveries
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- Site visit coordination
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**Classification signals:**
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- From known customer (match Ordrestyring)
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- References case number
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- Contains dates/times
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### 3. Supplier Communications
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- Material quotes
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- Delivery confirmations
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- Invoice notifications
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**Classification signals:**
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- From: @stark.dk, @davidsen.dk, @xl-byg.dk, etc.
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- Subject contains: "ordre", "levering", "faktura"
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### 4. WordPress Form Submissions
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- Contact form entries from parlobyg.dk
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**Classification signals:**
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- From: wordpress@parlobyg.dk
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- To: support@parlobyg.dk
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- Subject: "Ny besked fra..."
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## Auto-Response Templates
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### Acknowledgment (Danish)
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```
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Tak for din henvendelse!
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Vi har modtaget din besked og vender tilbage hurtigst muligt — typisk inden for 1-2 hverdage.
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Med venlig hilsen,
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Parlobyg
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Tlf: 61 10 99 81
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```
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### Quote Follow-up
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```
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Hej [NAVN],
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Tak for din interesse i Parlobyg.
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Jeg har set på din forespørgsel om [PROJEKT] og vil gerne aftale et tidspunkt til besigtigelse.
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Hvornår passer det dig?
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Med venlig hilsen,
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Mikkel Parlo
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Parlobyg
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```
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## Folder Organization
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Emails should be filed to:
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```
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Kunder og byggesager/Kunder/[Kundenavn]/[Projektnavn]/
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```
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Match customer name with Ordrestyring customer record.
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