parlobyg-email-skill/references/email-patterns.md

Email Patterns for Parlobyg

Common Email Types

1. Customer Inquiries

• New project requests
• Quote requests
• Questions about ongoing work

Classification signals:

• Subject contains: "tilbud", "forespørgsel", "pris", "kan I..."
• From unknown/new sender
• CC to support@parlobyg.dk

2. Project Updates

• Schedule changes
• Material deliveries
• Site visit coordination

Classification signals:

• From known customer (match Ordrestyring)
• References case number
• Contains dates/times

3. Supplier Communications

• Material quotes
• Delivery confirmations
• Invoice notifications

Classification signals:

• From: @stark.dk, @davidsen.dk, @xl-byg.dk, etc.
• Subject contains: "ordre", "levering", "faktura"

4. WordPress Form Submissions

• Contact form entries from parlobyg.dk

Classification signals:

• From: wordpress@parlobyg.dk
• To: support@parlobyg.dk
• Subject: "Ny besked fra..."

Auto-Response Templates

Acknowledgment (Danish)

Tak for din henvendelse!

Vi har modtaget din besked og vender tilbage hurtigst muligt — typisk inden for 1-2 hverdage.

Med venlig hilsen,
Parlobyg
Tlf: 61 10 99 81

Quote Follow-up

Hej [NAVN],

Tak for din interesse i Parlobyg.

Jeg har set på din forespørgsel om [PROJEKT] og vil gerne aftale et tidspunkt til besigtigelse.

Hvornår passer det dig?

Med venlig hilsen,
Mikkel Parlo
Parlobyg

Folder Organization

Emails should be filed to:

Kunder og byggesager/Kunder/[Kundenavn]/[Projektnavn]/

Match customer name with Ordrestyring customer record.